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Terms and Conditions

Half Moon Bay Limited (HMB) at Unit 9 Hercules Way, Bowerhill Industrial Estate, Melksham, SN12 6TS, UK E. Tel: 01225 473873, conducts business on its own terms and conditions. Any attempt to exclude these or vary them by a customer without written agreed consent by HMB shall be void and have no effect.


Placing an order with Half Moon Bay  does not constitute acceptance of that order by us. We may make part deliveries, giving prior notice when possible.

Orders and Carriage:
The minimum order is £150 (excluding VAT) and this qualifies for carriage paid within the mainland UK. Back orders are kept on our system unless instructed by the customer. Back orders are shipped when the value is £75 and over (excluding VAT). For back orders below £75, our sales team will contact the customer about increasing the order value. These orders will not incur a carriage charge. For details on orders outside of mainland UK please contact our customer service team on 01225 473873 Option 1 or email customerservice@halfmoonbay.co.uk

Credit / Proforma Accounts
Credit accounts are offered to customers subject to a credit check and are on strict 30-day payment terms from document date. Customers who fail to pay within their terms run the risk of having their credit limit removed. If payment is late by 45 days past the payment terms on the account, then all orders for that customer are automatically cancelled with no notification given. If Credit cannot be offered, then the account is set to proforma and payment must be received in full for the value of the goods in stock before the order is shipped. If payment is not received within 7 days of the proforma invoice being emailed and then followed up with a phone call, then the order is cancelled with no notification given.

Credit and debit cards:
All major credit and debit cards are accepted (with the exception of American Express).
Credit card payment may be used by credit account customers to settle outstanding invoices. However, if payment is made after the 30 days due date, Half Moon Bay Ltd reserve the right to apply a charge of 1.5% of net invoice value to cover our processing charge.

Late Payment:
HMB reserve the right to charge interest on late payments in accordance with the Late Payment of Commercial Debts (Interest) Act of 1998, as amended by the Late Payment of Commercial Debts Regulation 2013.

Damages, shortages and returns and faults:
Returned goods will only be accepted when authorised by HMB prior to the goods being returned.
Authorised returned stock must be in saleable condition, in the original packaging and have no price labels attached. Otherwise HMB reserve the right to charge a fee up to a maximum of 100% of the invoiced trade price of the item. Unauthorised returns will not be accepted. Credit claims for shortages or damages must be notified to HMB in writing within 7 working days of the receipt of goods. Credit claims for faults on products should be notified to HMB within 1 months of the receipt of the goods.


All credit claims should be emailed to customerservice@halfmoonbay.co.uk and must contain the following information: Company name, Invoice number, Product Code, Quantity, Reason for request & Photographic evidence.


Cancellation Policy: You may only cancel your order within 14 days from the date the order was placed. To cancel your order, please do so in writing by emailing our Customer Service Team: customerservice@halfmoonbay.co.uk.


Title and Risk: Until HMB has been paid in full for all goods supplied, property in any such goods remain with HMB, although all risk passes to the customer at the time of delivery.