Terms & Conditions
Half Moon Bay Limited (HMB) at Stephens Way, Bath Road, Warminster, BA12 8PE and The Ice House, 124 Walcot Street, Bath, BA1 5BG, Tel: (+44) 1225 473873, conducts business on its own terms and conditions. Any attempt to exclude these or vary them by a customer without written agreed consent by HMB shall be void and have no effect.
Placing an order with HMB does not constitute acceptance of that order by HMB. HMB may make part deliveries, giving prior notice when possible.
Orders and Carriage:
The minimum order is £150 (excluding VAT) and this qualifies for carriage paid within the mainland UK. Back orders are kept on our system unless instructed by the customer. Back orders are shipped when the value is £75 and over (excluding VAT). For back orders below £75, our sales team will contact the customer about increasing the order value. These orders will not incur a carriage charge. For details on orders outside of mainland UK please contact our sales team on 01225 473873 Option 1 or email email@example.com
Credit / Proforma Accounts:
Credit accounts are offered to customers subject to a credit check and are on strict 30-day payment terms from document date. Customers who fail to pay within their terms run the risk of having their credit limit removed. If payment is late by 45 days past the payment terms on the account, then all orders for that customer are automatically cancelled with no notification given. If Credit cannot be offered, then the account is set to proforma and payment must be received in full for the value of the goods in stock before the order is shipped. If payment is not received within 2 weeks of the proforma invoice being emailed and then followed up with a phone call, then the order is cancelled with no notification given.
Credit and debit cards:
All major credit and debit cards are accepted (with the exception of American Express). When using the Half Moon Bay website, no credit card details are required. We will contact you when the order is ready to ship detailing the amount to be paid if on a proforma account.
Credit card payment may be used by credit account customers to settle outstanding invoices. However, if payment is made after the 30 days due date, Half Moon Bay Ltd reserve the right to apply a charge of 1.5% of net invoice value to cover our processing charge.
HMB reserve the right to charge interest on late payments in accordance with the Late Payment of Commercial Debts (Interest) Act of 1998, as amended by the Late Payment of Commercial Debts Regulation 2013.
Damages, shortages and returns and faults:
Returned goods will only be accepted when authorised by HMB prior to the goods being returned.
Authorised returned stock must be in saleable condition, in the original packaging and have no price labels attached. Otherwise HMB reserve the right to charge a fee up to a maximum of 100% of the invoiced trade price of the item. Unauthorised returns will not be accepted. Credit claims for shortages or damages must be notified to HMB in writing within 14 working days of the receipt of goods. Credit claims for faults on products should be notified to HMB within 3 months of the receipt of the goods.
All credit claims should be emailed to firstname.lastname@example.org and must contain the following information: Company name, Invoice number, Product Code, Quanity, Reason for request & Photographic evidence.
Title and Risk:
Until HMB has been paid in full for all goods supplied, property in any such goods remain with HMB, although all risk passes to the customer at the time of delivery.